Refund & Return Policy

Last updated: May 2026

At Kaavira, we take great pride in the quality of our ethnic wear. Please read our refund and return policy carefully before making a purchase.

Eligibility for Refund

We offer refunds only in the following cases:

  • The item received is defective or faulty (e.g., torn fabric, broken embroidery, manufacturing defect).
  • The item received is missing from your order (wrong item sent or item not included).

Mandatory Video Proof Requirement

All refund claims require a clear, unedited video of the package being opened (unboxing video).

  • The video must be recorded before and during the opening of the package, showing the sealed parcel clearly.
  • The video must clearly show the defect or missing item.
  • Claims submitted without a valid unboxing video will not be accepted under any circumstances.

How to Raise a Refund Request

  1. Email us at support@kaavira.com within 48 hours of delivery.
  2. Include your Order ID, a description of the issue, and attach the unboxing video.
  3. Our team will review your claim within 3–5 business days.
  4. If approved, the refund will be processed to your original payment method within 7–10 business days.

Non-Refundable Situations

We do not offer refunds in the following cases:

  • Change of mind or incorrect size ordered.
  • Minor colour variations due to photography lighting or screen display.
  • Items that have been worn, washed, or altered.
  • Claims made after 48 hours of delivery.
  • Claims submitted without a valid unboxing video.

Contact Us

For refund queries, please contact us at support@kaavira.com. We are here to help!