Exchange Policy

Last updated: May 2026

At Kaavira, we want you to love what you wear. If you need a different size or have received an incorrect item, we're here to help.

Eligibility for Exchange

Exchanges are accepted under the following conditions:

  • The item is in its original, unworn, unwashed condition with all tags intact.
  • The exchange request is raised within 3 days of delivery.
  • The item is not a sale or discounted item (final sale items are not eligible for exchange).

Valid Reasons for Exchange

  • Wrong size received.
  • Wrong item received (different from what was ordered).

How to Request an Exchange

  1. Email us at support@kaavira.com with your Order ID and reason for exchange.
  2. Attach clear photos of the item and, if applicable, an unboxing video showing the issue.
  3. Our team will review and respond within 3–5 business days.
  4. If approved, we will provide instructions for returning the item and dispatching the replacement.

Exchange Shipping

  • If the exchange is due to our error (wrong item sent), we will cover the return shipping cost.
  • If the exchange is for a size change, the customer is responsible for return shipping charges.

Non-Exchangeable Items

  • Items that have been worn, washed, or altered.
  • Items without original tags or packaging.
  • Sale or discounted items.
  • Requests made after 3 days of delivery.

Contact Us

For exchange queries, please contact us at support@kaavira.com.